IM MediatorIM Mediator ("we," "us," or "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website www.immediator.com.au ("Website") or use our mediation services.1. Types of Information We Collect
We may collect:

• Personal information such as your name, contact details (email, phone, address), and date of birth.

• Sensitive information related to mediation disputes (e.g., family, workplace, commercial, or health-related details where relevant and provided voluntarily).

• Non-personal information like IP addresses, browser types, device information, and website usage data via cookies (see our Cookie Policy section). goes here

• Directly from you — when you submit inquiries, book mediation sessions, complete intake forms, or participate in mediation via www.immediator.com.au.

• Automatically — through website tools (e.g., analytics, forms, cookies) on www.immediator.com.au.

• From third parties — such as referrals (only with your consent or as permitted by law).

We use your information to:

• Provide and facilitate mediation services (including preparing for, conducting, and following up on sessions).

• Communicate about appointments, agreements, invoices, or process updates.

• Comply with mediator accreditation requirements and legal obligations.

• Improve our Website www.immediator.com.au, services, and processes.

Mediation-related information is treated with the highest level of confidentiality consistent with mediation standards and law.

We do not sell personal information. Disclosure is limited to:

• Other accredited mediators or support personnel directly involved in your mediation (with your consent).

• Our service providers (e.g., secure cloud storage, email, payment processors) bound by confidentiality.

• Courts, tribunals, or authorities if legally required (e.g., mandatory reporting obligations, subpoenas).

Information shared during mediation remains confidential and is not disclosed outside the process without your consent, except where required by law (e.g., child protection, imminent harm, or criminal matters).

Personal information is stored securely in Australia (or by providers with equivalent protections) using encryption and access controls. We take reasonable steps to protect against unauthorised access, loss, or misuse. Mediation records are retained for at least 7 years (or longer if required by law or accreditation standards).

You may request access to, correction of, or deletion of your personal information (subject to legal and mediation record-keeping obligations) by contacting us at luke@immediator.com.au (mailto:luke@immediator.com.au). We may require identity verification and could charge a reasonable fee for access.

If you believe your privacy has been breached, contact us first at luke@immediator.com.au (mailto:luke@immediator.com.au). You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

We may update this Policy from time to time. The current version will be posted on www.immediator.com.au with the effective date.
Effective Date: 5 February 2026
Contact: IM Mediator
Email: luke@immediator.com.au Website: www.immediator.com.au

IM Mediator
www.immediator.com.auThe information on this Website (www.immediator.com.au) is provided for general informational and educational purposes only. It does not constitute legal advice, financial advice, therapeutic advice, or professional advice of any kind. IM Mediator is a mediation service. Mediation is a voluntary, confidential, and interest-based process to assist parties in resolving disputes. Outcomes are not guaranteed, and we do not act as lawyers, arbitrators, judges, or counsellors.

• Nothing on www.immediator.com.au should be relied upon as a substitute for independent legal, financial, or other professional advice tailored to your circumstances.

• We strongly recommend you obtain your own legal advice before, during, or after mediation.

• Confidentiality applies to mediation sessions in accordance with mediation standards and law — but exceptions exist (e.g., mandatory reporting for child safety or serious threats to life).

To the maximum extent permitted by law (including under the Australian Consumer Law), IM Mediator disclaims all liability for any loss, damage, cost, or injury (direct, indirect, or consequential) arising from:

• Use of or reliance on any information, resources, or links on www.immediator.com.au.

• Participation in or outcomes of mediation services.

• Third-party websites linked from www.immediator.com.au (we do not endorse or control them).

If you are considering mediation, contact us directly at luke@immediator.com.au for personalised information.

IM Mediator
www.immediator.com.auBy accessing or using our Website www.immediator.com.au ("Website") or engaging our mediation services, you agree to these Terms of Use. If you do not agree, do not use the Website or services.

1. General Use

• You must be at least 18 years old or have legal guardian consent.

• You agree not to misuse www.immediator.com.au (e.g., no unauthorised access, harmful code, or unlawful activity).

2. Mediation Services

• All mediations are voluntary and confidential.

• You agree not to record, transcribe, photograph, or disclose mediation discussions without all parties' express consent (except as legally required).

• Booking and cancellation policies: [Insert your specific terms, e.g., "Full refund if cancelled 72 hours prior; no refund for no-shows or completed sessions"].

• We reserve the right to decline or terminate services if inappropriate conduct occurs.

All content (text, logos, documents, resources) on www.immediator.com.au is owned by IM Mediator or licensed to us. You may view and print for personal use only — no reproduction, distribution, or commercial use without written permission.4. Limitation of Liability
To the extent permitted by law, IM Mediator is not liable for indirect, special, or consequential loss arising from use of www.immediator.com.au or mediation services. Our total liability is limited to resupplying the service or refunding fees paid (where applicable).

These Terms are governed by the laws of Queensland, Australia.

We may update these Terms. Continued use of www.immediator.com.au after changes constitutes acceptance.
Effective Date: 5 February 2026
Contact: luke@immediator.com.au

IM Mediator
www.immediator.com.au

We use cookies and similar technologies on www.immediator.com.au to improve functionality, analyse usage, and manage bookings.

• Essential cookies required for core site operation (e.g., session management).

• Analytics cookies to understand traffic and improve services (e.g., anonymised Google Analytics data).

You can manage or disable cookies via your browser settings or our consent banner on www.immediator.com.au.

Continued use of the Website after seeing the banner constitutes consent. For more, see our Privacy Policy.

If you have any questions about cookies or privacy, contact us at luke@immediator.com.au